Organizational process design is paramount to successful leadership. Intentional or not, we construct and model the communication frameworks that govern the way our teams make decisions. Ideally, we approach this responsibility deliberately, establishing processes that empower where empowerment matters; that safeguard where boundaries are called for; that flex and harden and stretch; that encourage outcomes consistent with our guiding principles. Inevitably, the processes we adopt won’t just guide our decisions — in tangible ways, the processes are the decisions.
In a growing company, two business-critical examples of where process-as-decision has lasting and material consequences are hiring and product development. In this article I wrote for Highspot, I briefly explain why and encourage greater appreciation for the significance of value-driven, intentional process design.
Read the whole article on the Highspot Blog.